30-day return window
You may request a return for an eligible accessory within 30 calendar days of delivery. The item must be unused, clean, in its original condition and, where possible, in the original packaging.
RETURNS & REFUNDS
Returns and refunds, clearly explained.
What is eligible, how to request a return, and when approved refunds are issued.
Change-of-mind returns
For an approved return that is not caused by damage, defect or an incorrect shipment, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable.
Damaged, defective or incorrect items
Contact support@furease.online within 7 days of delivery with your order number and clear photos. If the issue is confirmed, FurEase will arrange a replacement, refund or appropriate return instructions and will cover reasonable return shipping when a return is required.
Refund timing
After an approved return is received and inspected, the refund is issued to the original payment method within 5 business days. Your bank or payment provider may take an additional 5–10 business days to display the credit.
Nutrition products
For food safety, opened nutrition products generally cannot be returned. If an item arrives damaged, incorrect or compromised, contact support@furease.online with your order details and photos so we can review the issue. Unopened, sealed items may be eligible under the general return window where applicable.
Start a return
Email support@furease.online with your order number and reason for the request before sending anything back. Return instructions will be provided after the request is reviewed.